Refund policy

Returns and refunds

WagZivo wants dog-travel gear to arrive cleanly, correctly, and ready for the ride. If something is damaged, incorrect, incomplete, or not as expected, contact us through the Contact page with your order number and clear photos.

Return window

Return requests should be submitted within 14 days of delivery. Items should be unused, clean, and in their original packaging unless the issue is damage, defect, or a fulfillment mistake.

Damaged or incorrect items

If your order arrives damaged or incorrect, send photos of the item, packaging, shipping label, and order number. We will review the issue and advise whether a replacement, refund, or other resolution is available.

Refund timing

Approved refunds are issued back to the original payment method. Processing time can vary by payment provider and bank.

Return shipping

For customer-choice returns, return shipping costs may be the customer's responsibility. For approved damage, defect, or fulfillment-error cases, WagZivo will review the best next step before asking you to send anything back.