Privacy policy

Privacy Policy

Last updated: August 23, 2026

WagZivo sells dog travel and clean-ride essentials to customers in the United States. This Privacy Policy explains how we collect, use, and protect information when you visit wagzivo.com, place an order, contact support, or sign up for updates.

Information we collect
We collect information you provide directly, such as your name, email address, shipping address, billing details, phone number, order details, support messages, returns requests, and newsletter preferences. We also collect basic site and device information through Shopify, analytics, cookies, and similar technologies, such as pages viewed, cart activity, browser type, approximate location, referral source, and checkout activity.

How we use information
We use your information to process orders, accept payments, arrange shipping, provide tracking and returns support, prevent fraud, improve the store experience, personalize product recommendations, send service messages, and send marketing emails only where allowed by law or with your consent.

Payments and order processing
Payments are handled by Shopify and connected payment providers. WagZivo does not store full card numbers on our own systems. Payment, fraud review, and checkout data may be processed by Shopify and payment partners so your order can be completed securely.

Shipping, fulfillment, and service providers
We share only the information needed with trusted service providers that help us operate the store, including Shopify, payment processors, shipping and fulfillment partners, email providers, analytics tools, customer support tools, and security providers. These partners are only given information needed to perform their services.

Cookies and analytics
We use cookies and similar technologies to keep the cart working, remember preferences, understand store performance, measure marketing, and protect the checkout. You can control cookies through your browser settings, though some store features may not work correctly without essential cookies.

Email and marketing choices
You can unsubscribe from marketing emails at any time using the unsubscribe link in an email or by contacting us. Transactional emails about orders, shipping, payments, or account activity may still be sent when needed to provide the service.

Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or request a copy of your personal information. You may also have the right to opt out of certain data uses. To make a privacy request, email support@wagzivo.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

Data retention
We keep order, support, tax, fraud-prevention, and business records only as long as needed for the purposes described here, unless a longer period is required by law, accounting, dispute resolution, or security needs.

Security
We use Shopify-hosted ecommerce infrastructure, SSL, account access controls, and trusted service providers to help protect customer information. No online system is perfect, but we work to keep customer data handled responsibly and securely.

Children
WagZivo is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to this policy
We may update this Privacy Policy from time to time. When we make meaningful changes, we will update the date above and post the latest version on this page.

Contact
For privacy questions or requests, contact WagZivo at support@wagzivo.com.