Returns and refunds, kept straightforward.

Return window: Submit a return request within 14 days of delivery by emailing returns@wagzivo.com with the order number and reason for the request.

Condition: Items should be unused, clean, and in their original packaging unless the issue is damage, defect, or a fulfillment mistake. Do not send an item back until return instructions are provided.

Damaged, incorrect, or incomplete orders: Include clear photos of the item, packaging, shipping label, and issue so the available replacement, refund, or other resolution can be reviewed.

Return shipping: Customer-choice return shipping may be the customer's responsibility. Approved damage, defect, and fulfillment-error cases are reviewed before anything is sent back.

Refunds: Approved refunds go to the original payment method. Posting time depends on the payment provider and bank. The Refund Policy is the governing version of these terms.