FAQ

WagZivo currently ships to eligible United States addresses. Check the product page and checkout for availability and shipping details for your address. Read our shipping information.

Allow 1-3 business days for processing before dispatch, followed by the product-specific carrier estimate shown on the product page. Delivery timing can vary by product, carrier, supplier location, and order volume. Bundle components may arrive separately.

Tracking is emailed to the address used at checkout when available. Open that link for carrier updates, or visit Track order to access your order details and get help.

Contact us as soon as possible with your order number and the correction. Address changes may not be possible after fulfillment begins.

Start with the Road-Trip Starter Bundle for back-seat protection, travel hydration, and foldable bowls in one order. For a specific need, explore Car Protection, Travel Essentials, or Cleaning Essentials.

Compare the dimensions and fit notes on the product page with your car, dog, or travel setup before ordering. For seat protection, measure the usable rear bench and check headrest and seat-belt access. Ask us a product question if you need help.

No. Treat a hammock or seat cover as a cleanliness and coverage accessory, not a certified crash restraint. Use a separate appropriate dog restraint or crate according to its manufacturer's instructions.

Follow the care guidance on the individual product page and any instructions supplied with the item. Materials and cleaning methods vary. For help with a particular item, send us the product name.

Submit a return request within 14 days of delivery. Items should be unused, clean, and in their original packaging unless the issue is damage, a defect, or a fulfillment mistake. Contact us with your order number before sending anything back. See the Returns and Refunds page for details.

Email returns@wagzivo.com with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and advise on the available resolution. If you ordered a bundle, first check whether its components are arriving separately.

Approved refunds go back to the original payment method. Processing time varies by payment provider and bank. For customer-choice returns, return shipping costs may be your responsibility. Read our return policy before starting a return.

WagZivo only publishes genuine customer feedback. If a product is new, we would rather show fewer reviews than fill the page with invented proof. Visit customer reviews.

The storefront is WagZivo-branded, while individual product packaging can vary by item. Any private-label or physically branded product will be described clearly on its product page.